Policies and Plans
Code of Patron Conduct
Policy Title:Code of Patron Conduct
The purpose of this policy is to guarantee the rights of patrons to a pleasant, productive and safe atmosphere in the use of the Libraries and bookmobiles, by establishing basic conduct rules. All members of the community are welcome in the Library regardless of age, sex, race, religion, ethnic origin, being differently abled, or appearance as long as they do not disrupt or interfere with another’s ability to use the Library for its intended use. This code is supported by related Library policies and procedures.
Animals, with the exception of service animals and animals brought in for special programs or as permitted by the Library Director, are strictly prohibited in the Library. See the Americans with Disabilities Act website for current service animal requirements: http://www.ada.gov
Attire & Hygiene
In the interest of public health and safety, appropriate clothing attire, including shoes and shirts, must be worn at all times while inside all Library buildings. Exceptions may be made for infants and toddlers. Patrons whose bodily hygiene is offensive so as to constitute a nuisance to other persons shall be required to leave the building.
Decorum and consideration for other patrons
Patrons are expected to behave with decorum and consideration for other patrons. This includes, but not limited to, the following:
- maintaining reasonable quiet
- the cooperative sharing of work tables and computer facilities
- parental restraint of lively and noisy children
- patience and respect while waiting for services such as Reference, Circulation or computer assistance
- respecting the privacy of other patrons who are using the Library, maintaining a reasonable distance with regard to reading and use of Library computers.
Disruptive or Illegal Activity
Anyone who does not follow the Code of Patron Conduct by engaging in disruptive or illegal activity will be asked to leave. When necessary, the appropriate law enforcement agency may be called.
Unacceptable conduct may include, but is not limited to, the following:
- use and/or the possession of alcohol and other illicit substances
- use of tobacco products, including e-cigarettes
- unlawful possession of firearms or other weapons
- abusive use of Library facilities and/or equipment
- harassing or intimidating others, including Library and security staff and patrons
- creating any disturbance that interferes with normal operations of the Library
- use of abusive, disruptive, loud, obscene, or threatening language/behavior toward Library and security staff or patrons
- solicitation or panhandling
- consuming food and beverages in
- non-designated areas
- sleeping, loud talking, or running
- defacing, cutting, destroying, or stealing Library property or materials
- accessing web sites containing material involving illegal activity, pornography and obscenity
- Refusing to leave Library at closing time or during any emergency evacuation
- Improper use of public restrooms including, but not limited to, bathing and laundering
- Refusing to respond and/or comply with direction from Library or security staff
Mobile Phones and Other Electronic Devices
Use of mobile telephones or other electronic communication devices in the Library must be kept to a minimum. These items should be set to “silent” or “vibrate” mode with no audible alerts. While we understand that use of these devices is sometimes necessary, the Library System reserves the right to ask patrons to cease this activity when it interferes with other patrons’ use of the Library. Out of respect for the privacy of our patrons, we discourage the use of cameras within the Library buildings and bookmobiles.
Those persons whose behavior is judged to be illegal or dangerous to patrons or staff will be reported to the appropriate law enforcement agency* and the Police Department or Sheriff’s Office will issue a “Trespass Warning” to the person if deemed necessary and appropriate. A “Trespass Warning” means the person is denied use of the Library facility. Removal of the “Trespass Warning” is at the discretion of Library Administration in consultation with the Police Department, or Sheriff’s Office.
*Upon recommendation of the Library Director or designee.
The Library welcomes Library use by children. The Library, however, is a public building with staff trained to provide public Library services. The Library is not equipped-and it is not the Library’s role-to provide long- or short-term child care. For the safety and comfort of children, a responsible adult or caregiver should accompany children while they are using the Library. While in the Library, parents or caregivers are responsible for monitoring and regulating the behavior of their children.
* The State of Florida defines a minor as a person under the age of 18. For the purposes of this policy, the terms “child”, “minor”, and “youth” are interchangeable.
Violation of the Code of Patron Conduct
The Library reserves the right to require anyone violating the Code of Patron Conduct to the leave the Library for the remainder of the day. Serious or repeated misconduct may lead to legal action or criminal prosecution.
Approved by LAB: 11/14/18
Approved by BCC: 12/18/18
Policy Title: Registration – Eligible Borrowers
Any St. Johns County resident/taxpayer may register for a free library card at any St. Johns County Library. SJC library cards can expire due to inactivity, fee blocks, or for address verification. The resident/taxpayer should present photo I.D. and proof of current St. Johns County address, most recent tax statement, or be listed in the Property Appraisers database as proof of eligibility.
Free Non-Resident Cards
A free non-resident is anyone who fits into one of the below categories:
- Anyone who lives in a Florida county that has signed a reciprocal borrowing agreement with St. Johns County;
- An employee of St. Johns County and its affiliates (e.g., the St. Johns County School Board; the Constitutional Offices) who resides outside the county;
- Anyone who lives outside of St. Johns County but owns a business in St. Johns County;
- A temporary resident who is a student at the Florida School for the Deaf and Blind, Flagler College, St. Johns River State College, First Coast Technical Institute or University of St. Augustine, or at a daycare or school that is serviced by SJCPLS;
- Any member of the military who resides in a Florida county
All free non-resident cards are good for one year and may be renewed as long as the card-holder can show proof of their free non-resident status.
Non-Resident Fee Cards
A non-resident is a person who meets one of the following criteria:
- resides outside the state of Florida
- is a resident of a non-reciprocating Florida county.
A non-resident may obtain a 1 month or 1 year library card by paying a fee determined by the County.
An institution is defined as one or more persons formally organized for some purpose or activity.
Restricted User Cards
A restricted user is any adult or child who is a resident of a transition/group home. These residents have no way to provide proof of their SJC address. A photo I.D. is still required to obtain a restricted user card. Restricted user cards are free but expire at the end of three months. The following restrictions are placed on this card type:
- Only 2 items may be checked out at a time
- Only 2 items may be placed on hold
- No Interlibrary Loan Requests are allowed
Approved by LAB: 11/14/18
Approved by BCC: 12/18/18
Downloadable Version: Eligible-Borrowers-Policy-12-18-18
Policy Title:Bulletin Board/Pamphlet Display Policy
The St. Johns County Public Library System (SJCPLS) serves the information needs of the community by providing sources of information and assistance in locating information. In its role as a center for community information, the library provides space for the dissemination of information of interest to the St. Johns County Community. Priority will be given to materials relating to the Library, Friends of the Library and the St. Johns County government. As space allows, public notices and announcements of upcoming meetings, civic, cultural, educational and recreational events sponsored by not-for-profit organizations may be posted with permission of the Library Director or designee.
The brochures, hand-outs and flyers will be displayed under the following guidelines:
- The community bulletin board and brochure/handout displays are provided as a public service to publicize local groups, meetings, cultural events, non-partisan political events, fundraising events for non-profit organizations, educational opportunities or other services of a non-profit, non-self-promoting nature.
- Items will be dated when posted on the community bulletin boards. Items will be displayed for a maximum of one month as space allows. The Library is not responsible for saving meeting notices or posters.
- Campaign literature, and personal notices will not be posted.
- Advertisements, newspapers or commercial notices by a for-profit organization will not be posted.
- Notices promoting political parties or candidates or those advocating the election of any candidate or a stand on any issue on the election ballot will not be displayed.
- Posters, petitions and the like that advocate a position on a public issue will not be displayed.
- All items for the community bulletin board and brochure/handout displays must be approved by the Library Director or designee. Items for consideration may be left in the Administrative Office or at the Circulation Desk.
- Display items must be of reasonable size in relation to the space available but may be no larger than 81/2″ x 14″ (legal size). Display items may be rejected if they detract from the effective use of space or because of a lack of space.
- The use of the Library’s bulletin boards and or display does not constitute an endorsement of any organization’s policies or beliefs.
- Public Notices/free materials may be accessible by the general public and could be removed or altered by a member of the public. It is not the Library staff’s responsibility to “guard” these materials or to keep track of quantities or availability of these materials.
- Unapproved materials will be removed and discarded without notification.
Effective Date: 1-11-1995
Revision Approved by LAB: 9/12/06
Revision Approved by LAB: 7-8-09
Downloadable Version: Bulletin-Board-7.8.09
Exhibit and Display
Policy Title: Exhibit and Display
The St. Johns County Public Library System welcomes exhibits and displays of community interest.
The Library has a stated responsibility to offer a place where one can encounter the rich diversity of concepts and find opportunity for personal enrichment. These responsibilities are reflected in the library service, the materials in the collection and the use of decorative and display objects within the Library. In keeping with these responsibilities the Library will avoid the installation of permanent displays or artistic decorations, in favor of rotating displays or works of art that will serve to stimulate and renew interest. Before considering a permanent gift of this kind the Library will consider:
- Does it conform to the architecture of the building?
- Will it fit comfortably in the available space?
- Is the object appropriate to the Library objectives, or would it be better elsewhere?
- Will it cost more to accept the gift than it is worth to the Library?
No gift will be accepted by the Library unless it is freely given to the extent that the Library may:
- Dispose of the gift as it sees fit (selling, discarding, giving it away)
- Store the gift or move it to various locations
A letter from the Library Director to the donor shall acknowledge all permanent exhibit/display gifts.
The Library designates special areas at each location for rotating exhibits and displays. Due to limited space, not all requests can be accommodated. At each location, a librarian or staff member, appointed by the Library Director, processes the applications to exhibit on a first come, first served basis. Applicants are notified accordingly. Permission to exhibit or display works at the Library does not constitute an endorsement of the work. The Library is not financially responsible for loss or damage to artworks or display items. A Library indemnity agreement must be signed by the exhibitor prior to the installation of any exhibit or display. In addition, the exhibitor must sign an agreement to follow all POLICY GUIDELINES.
EXHIBIT AND DISPLAY POLICY GUIDELINES
(May Be Adapted to Specific Location)
- In accordance with the Library Bill of Rights, St. Johns County Public Library System exhibit space is available “on an equitable basis, regardless of the beliefs or affiliations of individuals or groups requesting their use.” St. Johns County Public Library System exhibit spaces are open to organizations engaged in educational, cultural, intellectual or charitable activities.
- Prior to the approval of exhibit/display items, exhibitors must submit a completed application.
- Appointed librarians or staff members will review applications on first-come, first served basis, and notify applicants accordingly.
- Displays and exhibits are generally scheduled for no more than 30 days.
- Exhibits may not support the election or defeat of a political candidate, or be of a partisan nature, or promote a specific religion in an exclusionary manner.
- All exhibits must be free of charge and open to the public.
- The individual or group exhibiting is responsible for transporting and later removing all display items in a timely fashion. The exhibitor must use existing Library hanging devices. Exhibitors may use other hanging devices or equipment only with the Library’s advanced approval.
- Exhibits are installed in designated display spaces. No exhibit should interfere with Library operations.
- The Library is not financially responsible for loss of or damage to artworks or display items.
- Should a member of the community wish to challenge a particular display or exhibit, he or she must complete a PATRON REQUEST FOR REVIEW form. The Library Advisory Board will review the complaint within ten working days of its next meeting following the complaint. The exhibit will remain in place until a decision has been made.
- With permission of the individual or group responsible for the exhibit, objects on display may be photographed and reproduced for any Library publication or as publicity for the Library.
- All artwork needs to have hanging wire already attached.
- Artist may provide small labels on white paper or white cover stock to be placed next to each work and may include ONLY the title of the work and the medium. No prices are to be posted.
- Procedures for installation are determined at each library location.
Effective Date: 11/16/94
Revision Approved by LAB: 12/9/15
Revision Approved by BCC: 1/19/16
Fines and Fees
|Library Fee Schedule|
|Books, Magazines, etc. / Per Day||$0.25|
|– Maximum per item||$5.00|
|DVDs / Per Day||$1.00|
|– Maximum per item||$5.00|
|Reference Material / Per Day||$1.00|
|Electronic Tablets / Per Day||$1.00|
|– Maximum per item||$5.00|
|Currently in Print:|
|– Adult Fiction & Non-Fiction, Children’s Books, Video cassettes, DVD, CD & Audio cassettes||Cost of Item|
|– Paperback Books, Toddler Board Books, & Magazines||Cost of Item|
|No Longer in Print or Available:|
|– Adult Fiction||$33.00|
|– Adult Non-Fiction||$33.00|
|– Paperback Books, etc.||$16.00|
|– Children’s Books||$22.00|
|– Reference Books||$38.00|
|– Compact Discs||$22.00|
|Replacement of Electronic Tablets:|
|– Replacement of Electronic Tablet Protective Case||$25.00|
|– Replacement of Electronic Tablet Charger||$35.00|
|– Replacement of Electronic Tablet Carrying Pouch||$12.00|
|Damaged Library Materials Minimum Charge:|
|– Bindery Charges (per item)||$8.00|
|– Book Pocket (per item)||$1.00|
|– Barcode Label (per item)||$1.00|
|– Book Jacket Cover (per item)||$3.00|
|– Container Replacements (per item)||$5.00|
|– Damaged Pages (per page)||$1.00|
|Replacement of Other Items Due to Loss or Damage:|
|– Replacement of Other Items Including but not Limited to Headphones, Network Cables, Wireless Network Cards, & Laptop Computers||Replacement Cost|
|– Replacement of Audio CD of a multi-CD title||(per CD) $10.00|
|– Nonresident – Annual (except FL residents of reciprocal counties)||$50.00|
|– Nonresident – 30 days (except FL residents of reciprocal counties)||$5.00|
|– Replacement of lost library card (per card)||$1.00|
|Other Fee or Charges:|
|– Guest Pass for Using Public Computers (per day)||$2.00|
|– Internet Printing||$0.20|
|– Color Printing (letter or legal size)||$.50|
|– Laminating: 8 1/2 x 11 or smaller||$1.00|
|– Laminating: larger than 8 1/2 x 11||$1.00 per foot|
|– Personal Disc Cleaning Service||$2.00 per disc|
|– Failure to Pick Up Inter-Library Loan Materials||$2.00|
|– Out-of-Network Inter-Library Loan Requests (per title requested)||$5.00|
|– Notary Services||$5.00|
|– Telefacsimile (Fax) Requests:|
|– Receive Faxes (per document)||$2.00|
|– Send Faxes (per document)||$4.00|
Policy Title: Interlibrary Loan
Interlibrary Loan (ILL) offers Library patrons an opportunity to request and borrow materials that are not owned by the St. Johns County Public Library System (SJCPLS). Through ILL, patrons have access to the circulating collections of library systems in Florida, as well as participating universities and public library systems throughout the United States. ILL services are available to anyone holding a SJCPLS card in good standing. You may place your requests electronically through the Library System’s website, by telephone, e-mail, or in-person at the public services desk of any SJCPLS branch. We will only accept 3 requests by telephone at one time.
You may have a total of ten (10) requests outstanding (at any stage of the ILL process: checked out, requested, in transit, etc.) at one time.
Requested material will be delivered to the branch library or bookmobile of your choice. You will be contacted when the material is available for pickup. If you have questions about your ILL request once it has been placed, please call the branch location that you designated as the pickup location. (Please refer to the end of this document for branch phone numbers). Any item received via ILL service is subject to the same fees/fines placed on similar items owned by SJCPLS. In addition, libraries which loan material to SJCPLS may place additional fines/fees on loaned items.
Materials That May Not Be Requested through ILL
- Items currently owned by SJCPLS
- Newly published materials (less than one year old)
- Feature Films less than 3 years old
- Fictional Television Series
- Entire issues of periodicals
- Rare books or rare non-book materials
- Materials for class, reserve or group use
- E-books or e-documents/articles
- Multiple copies of the same title for group use (e.g. book clubs)
Most materials acquired through ILL may be circulated. Occasionally, the materials requested may be designated by the lending library as restricted, which means that they must be used in the library and cannot be checked out. They may however, be used in the SJCPLS location of your choice. When restricted materials are received, patrons will be asked to relinquish some form of identification. This identification will be held until the materials are returned.
Patrons may order photocopies of certain materials not available through ILL, such as magazine articles and reference materials. The requester may keep photocopies. Photocopying charges may be incurred. If there is a charge for the photocopy, it must be paid before the request is submitted. Patrons are
encouraged to contact their local branch for questions concerning photocopy requests (see end of this document for branch phone numbers).
The loan period is determined by the lending library. The requester may keep photocopies. The SJCPLS library will strictly observe any conditions for use of loaned materials that are imposed by the lending library (e.g., short loan period, in library use only, no renewals).
Renewal of Materials
Renewals of ILL materials are at the sole discretion of the lending library and cannot be guaranteed. If a renewal is desired, the patron must contact their local library branch (see end of document for branch phone numbers) at least four working days before the material is due. Staff will attempt to renew the item and notify the patron if the item may or may not be renewed. Maximum number of renewals is one. Overdue materials cannot be renewed.
Fines will be incurred for overdue materials at the same rate as similar items owned by SJCPLS. Overdue materials cannot be renewed.
ILL materials may be returned to any St. Johns County library location. To insure that credit is received for returning an item, patrons are asked to not remove the lending label on the item.
Materials that are only available from libraries outside the state courier service delivery area will incur a minimal fee per item to cover the cost of postage. The fee is due at time of checkout. The patron is responsible for paying the fee once the item has shipped, regardless of whether or not the patron checks out the item. Patrons should check with library staff at their local library for the current fee.
Patrons wanting photocopies or loans from fee-charging libraries must submit cash, check or a money order made payable to SJCPLS before the loan request can be confirmed. The money is held at the borrowing library until the item is received from the lending library. If the item is not filled by the lending library, the patron will be contacted for return of payment.
It is the patron’s responsibility to pick up and return requested items by the due date. The patron is also responsible for contacting the library and cancelling the request if the item is no longer needed. If an item is lost or damaged, the patron is responsible for all overdue fines, the cost of the item, and any processing fees charged by the lending library. When materials are lost or are returned late, the borrowing privileges of both the patron and the SJCPLS are jeopardized. Any patron who fails to return an item by the due date will have their library borrowing privileges suspended until the item is returned or paid for. Patrons that fail to pick up their interlibrary loan items by the expiration date will be charged a fee for each item, based on the current Fines and Fees Schedule.
The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be used for any purpose other than private study, scholarship, or research. If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of fair use, that user may be liable for copyright infringement. This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.
Interlibrary Lending to Other Institutions
The SJCPLS will loan materials to all libraries. All individuals outside St. Johns County wishing to borrow a title from our collection must initiate their request through a library.
How To Submit a Request
Libraries may submit requests by mail (ALA form or equivalent required), fax, OCLC, email, phone (confirming fax required).
St. Johns County Library Technical Services ILL Department
6670 US 1 South, St. Augustine, FL 32086
Phone: 904-827-6920 Fax: 904-827-6905 Email: firstname.lastname@example.org OCLC Library Symbol: WL8
What Can Be Borrowed
The library endeavors to make available the broadest range of materials for interlibrary loan, with the following exceptions: reference materials, newspapers, audiovisual materials and microforms. The library also reserves the right to refuse to lend materials or to ask a borrowing library to restrict use of materials loaned.
Loan Periods & Renewals
Items will be checked out for six weeks. This allows for two weeks transit time and for a four week check out to your patron. If a title is not on reserve for another patron, the item may be renewed. There is a limit of one renewal.
The St. Johns County Public Library System does not charge for lending materials.
Lost Interlibrary Loan Materials
The SJCPLS will assess a fee on a lost item equal to the replacement cost of the item or its equivalent. The borrowing library is responsible for the payment of this fee.
Up to 25 pages will be provided, within copyright limits. There are no charges for photocopies. Materials will be photocopied from either hard copy or microfilm.
Approved by the LAB: 12/9/15
Approved by the BCC: 1/19/16
Downloadable Version: Interlibrary Loans (outside of SJCPLS)
Overdue, Damaged, and Lost Materials
Policy Title: Overdue, Damaged, and Lost Materials
Section 01. Rationale for Policy.
St. Johns County, Florida, through its Board of County Commissioners, implements an overall County-wide policy concerning overdue, damaged, lost books, periodicals, movies, and other loaned materials. The rationale for implementing such a policy is noted as follows:
- establishing an overall County-wide, uniform administrative library policy associated with overdue, damaged, missing/lost books, periodicals, movies, and other loaned materials (from this point forward collectively referred to as “loaned materials”;
- providing both the Patrons of the St. Johns County Public Library System, and the public at-large, with an overall written, consistent, and uniform policy (from this point forward referred to as “Uniform Library Policy” or “ULP”
Section 02. Definitions.
For the purposes of this Policy, the following terms, phrases, words and their derivations shall have the meaning herein given, unless the context clearly indicates that another meaning is intended. When not inconsistent with the context, words used in the present tense include the future, words in the plural number include the singular number, and words in the singular number include the plural number. The word “shall” is always mandatory and not merely directory.
- BCC means Board of County Commissioners of St. Johns County, Florida.
- Branch Library means any library located within and serving St. Johns County, and a part of the St. Johns County Public Library System.
- County means St. Johns County, Florida.
- County Library System means the Public Library System serving St. Johns County, Florida.
- Damaged means loaned materials returned to the Library System in a condition that is worse (beyond normal wear) than originally loaned.
- Debt Collection means a third party collection agency in business to collect debt on behalf of the library.
- Due Date means the final date that loaned material may be returned to the Library without a late fee/overdue fee being imposed.
- Library means any or all of the branches of the St. Johns County Public Library System.
- Library Director means the Executive Director of the St. Johns County Public Library System. The Library Director shall serve as the chief administrative officer for the St. Johns County Public Library System.
- Lost means any loaned material that is not returned after a specified amount of time. For movies, items are set to “lost” upon the 31st day overdue. All other items are set to “lost” upon the 51st day overdue.
- Overdue means any loaned material that is not returned to the Library by the Due Date.
- Patron means a user of the St. Johns County Public Library System.
- Privilege means the ability to checkout loaned materials owned or maintained by the St. Johns County Public Library System, or otherwise have access to other resources owned, maintained, or offered by the St. Johns County Public Library System.
- Recognized Library Card means a card or other equivalent device issued by the St. Johns County Public Library System, or recognized by the St. Johns County Public Library System (which may include a Library Card issued by another County or jurisdiction located within the State of Florida), in order to allow a Patron to checkout loaned materials owned or maintained by the St. Johns County Public Library System, or otherwise have access to other resources owned, maintained, or offered by the St. Johns County Public Library System.
- St. Johns County Public Library System means the collection of Libraries, including all support and administrative staff that makes up the St. Johns County, Florida Public Library System.
- ULP means the Uniform Library Policy.
Section 03. Responsibility of Patron.
The following notes the responsibilities of each Patron:
- The Patron is responsible for having his/her library card with him/her at the time of borrowing library materials or using library equipment.
- The Patron is responsible for returning items on or before the due date.
- The Patron is responsible for returning items in the same condition that they were checked out. The Patron assumes responsibility for any damages that may occur during the use of library materials.
- The Patron is responsible for seeing that his/her card is used only by the authorized cardholder whose signature appears on the back of the card. If a cardholder chooses to allow other patrons to use his/her card, the cardholder remains responsible for items checked out on the card.
- The Patron is responsible for reporting a lost or stolen card as soon as he/she is aware that the card is lost or stolen. The Patron is responsible for items charged out on the card until it is reported lost or stolen.
- The Patron is responsible for reporting to the Library any change of name, address, email address or phone number.
- If items are not returned on time, returned damaged, or are lost the