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Frequently Asked Questions

How do I find a library near me?

Visit our Branch Page and view the map for locations and directions. Or, view the Library Service Areas map to find the location closer to you.

What are the library's hours?

Visit the branch locations page for library locations, hours & contact information.

When is storytime?

How do I become a volunteer?

Visit our Volunteer page to download an application and find contact information each branch volunteer coordinator.

How do I join the Friends of the Library?

Contact the local Friends of the Library group.

How do I make a suggestion, report a problem, or give feedback?

You can complete a feedback form at any library branch. You can also reach us via chat, text, or email, or call one of the branches.

Library Card

How do I get a library card?

Cards are free to all St. Johns County Residents and those residents residing in a reciprocal borrowing County, regardless of age. 

Borrowing Materials

How do I reserve an item?

Placing a Hold

Next to the format of the item you want to place a hold on, either in search results or on the individual item’s page, click the place hold button.

Digital Items can also have holds placed within Aspen Discovery in the same way.

View Your Holds

All of your holds, including digital items, can be found and managed within your account. Cancel, suspend, change your pickup location or view other items while you wait.

To learn more about searching the catalog and place your holds visit our Tutorial Videos.

How do I cancel my holds?

  • Log in to your user account
  • Click on “Titles on Hold” to display the items you have requested.
  • Click “Cancel Hold” next to the title.
  • A drop down menu will appear to confirm, click “Confirm Cancel Hold”.
  • The status of the item(s) is now “cancelled”

To learn how to manage your holds in our catalog visit our Tutorial Videos.

How do I freeze (suspend) my holds?

  • Once you are logged in, click your name to bring up your options menu.
  • Click “Titles On Hold”.
  • Find the item you would like to freeze and click “Freeze Hold”.
  • Select the date for how long you would like the freeze to last.
  • To unsuspend a freeze, click “Thaw Hold” to unfreeze the hold on title selected.

To learn more about how to manage your holds check out our Tutorial Videos.

What are the loan periods for items?

New Books14 days
High Demand Books14 days
Other Books21 days
Audiobooks21 days
Music CDs21 days
Magazines and Comic Books7 days
New and High Demand Movies3 days
Feature Films and Nonfiction Films7 days

OverDrive/Libby

  • E-books and E-audiobooks
  • Magazines

 

14 days (up to 10 items at a time)
7 days

Hoopla (Seven items per month)

  • E-books and E-audiobooks
  • Movies/TV Shows

 

21 days
3 days

What are the library's fines and fees?

See our fines table for fees. 

eContent

How do I download an OverDrive eBook to my device?

Visit Getting Started for step-by-step instructions. You can also visit the eBook Help page.

How do I use Hoopla to check out movies, TV shows and music?

Log in or create a new account with your library card. You can also visit Hoopla Help to learn more.

How do I use OverDrive/Libby to download digital magazines?

Visit Getting Started for step-by-step instructions. You can also visit the Libby Help page.

How do I read the digital edition of The New York Times?

Visit our The New York Times information page for access instructions.

General

How do I get book recommendations?

Visit our Books and Movies page and sign-up for our eNewsletters for library news and recommendations.

How do I subscribe to the library's email newsletter?

Subscribe to CONNECT and other newsletters on our eNewsletters signup page.

What is the library's Internet Use Policy?

The library’s internet use policy can be found on our Internet Use Policy page

What services do you provide for homebound readers?

Books-by-Mail, a free service available to all St. Johns County residents, provides home delivery of materials to program participants. This program is managed by our Southeast Branch library staff. Learn more on our Books-by-Mail page.

How do I join the Friends of the Library?

Contact the local Friends of the Library group. 

Do you have wireless Internet access?

Yes, all St. Johns County Public Library locations provide free Wifi. 

How do I register to vote?

When applying for a library card, you may also complete your voter registration at the library. You also have the option to register to vote online.

How do I apply for a job at the library?

Current library openings are posted on the St. Johns County Government Employment Opportunities page.